“Sharon Downing’s training program “New Concepts of Customer Service” was informative and interesting.  From the start she captured everyone’s attention and taught us techniques that could be applied both in personal and professional environments.  Her ability to incorporate her personal experiences with various aspects of customer service made the learning session more enjoyable.“  L. McCarthy, Customer Service Manager – Scottsdale, Arizona

                               THIS IS WHERE THE MAGIC REALLY HAPPENS…

At our initial meeting with you, Sharon Downing will complete a 4-page questionnaire that helps us capture significant information needed to customize your training.  Our questions are designed to provide us with the pertinent information we will need to develop a tailored fit. 

·        We assess and measure your training objectives and desires with a probable outcome

·        We are professional, responsive, attentive and transparent at all times

·        We spend a considerable amount of time researching your business and its industry 

·        We also heavily research your competitors strengths and weaknesses

·        Impact America conducts informational meetings with industry experts to get the facts

Impact America conducts a background on any inherent or habitual employee problems within your industry on a national scale.  We marry your vision with our experience and extensive research to bring forth the magic.  We create a cutting edge curriculum that is a perfect fit for your training needs and objectives.

On training day, we arrive at your training location fully prepared.  We supply all training materials.  Upon completion of training, we provide certificates of completion to all attendees. We also distribute and collect training evaluations.  In addition, copies of all training evaluations are provided to the employer.   We follow up with the employer to answer any questions and to insure customer satisfaction.  We are happy to provide you with references upon your request. 

·        Your company decides to seek out professional development training

·        You contact Sharon M. Downing at (602) 763-6560 or at sharon@trigrowth.com 

·        We schedule a meeting in person or by telephone; we will decide together

·        We meet to discuss your overall training needs and objectives

·        You contract with Impact America to develop and facilitate your training

·        A training date and time is scheduled

·        We make a decision on the type of training your staff will benefit from

·        We identify the core objectives of your training

·        A training outline is created by Impact America and then approved by you

·        You create a name/ theme for the training; we do the rest