WE create custom law enforcement training.  We will also apply for training accreditation or certification in your state.  Let us know how we can assist you with meeting your annual training objectives. 

Paradise Valley, AZ Police Department - Emotional Intelligence for Law Enforcement Professionals - 8 hour (October 15, 2010)

Natick, MA Public Safety - Managing Emotions, Communications & Time for 911 Dispatchers Train the Trainer (Sept. 29th thru Oct. 1st, 2010)

Harris County, Texas Sheriff's Academy/ Managing Emotions, Communications & Time for 911 Dispatchers (August 27, 2010) - Near Houston, Texas - Successfully Completed!

City of Beaumont, Technology Services/ Managing Emotions, Communications & Time for 911 Dispatchers (August 16th & August 18th, 2010) - Successfully Completed!  Special thanks to Carolyn Lewis, Dispatch Supervisor.

Coeur d' Alene Police Department - Stress, Anger & Fear Management for the Peace Officer (August 2, 2010) / Managing Emotions, Communications & Time for 911 Dispatchers (August 3, 2010) - Successfully Completed!

Contact Sharon Downing at (602) 763-6560 or impactamerica@cox.net to register or to schedule training.                                                               

        Police Chiefs, Judges and Attorneys Have Attended our Training

Law enforcement employees appreciate our unique approach.   We bring something new and effective to the table.  Contact Sharon Downing for your training & staff development needs.  (602) 763-6560         

        Testimonial from Marshal Adam Stein – Cave Creek, Arizona

“In over 15 years in law enforcement and emergency services I have never seen this type of class offered. Often time’s law enforcement officers are trained to handle all types of crises and deal with the problem. Unfortunately most officers are not given the tools they need to process all the bad feelings and anger that they feel from encountering the daily grind of society’s dark side.

I found your class to be both captivating and motivating. I attend a large amount of law enforcement training each year, and most of the training is focused on developing skills as a police officer and as a leader, and very little training that I have attended focuses on how officers process feelings internally.  Your class should be a requirement at all academy and post academies.

In today’s age of trying to hire and retain the best employees possible, your class is a small and necessary investment that I hope all Chiefs realize that their staff is worth. I look forward to the classes that I have scheduled for my agency and have made attendance mandatory!

             Available Training that is Confirmed and/or Accredited

• Stress, Anger & Fear Management for the Peace Officer – 6 hours credit

• Emotional Intelligence for Law Enforcement Professionals - 8-hours credit

• Stress, Anger & Fear Management for the Peace Officer Train-the-Trainer - 3 days 

• Survival Skills for New Law Enforcement Supervisors – 21 hours credit

• Law Enforcement Leadership Institute – 23-hours credit

• Effectively Dealing with Workplace Bullying – 7-hours credit
 
• Handwriting Analysis Basic Training – 3-hours credit

• Customer Service - 8-hours credit

Dispatcher Training Available

Managing Emotions, Communications & Time for 911 Dispatchers Training  -6 hour

Managing Emotions, Communications & Time for 911 - Train-the-Trainer - 3 day 

Sharon is a unique instructor with a unique curriculum.  In fact, I never really thought of her as an instructor, but rather as a tour guide!, Sharon gently walked our group through a process of self-realization to get everyone to recognize our own unique daily routine and how we take it for granted, especially the negative aspects.  Ms. Downing showed us how easily it can be changed for the positive. Simple steps like changing our daily routine, even slightly, can make a difference in how we see ourselves and our workload, every day. It's up to us to recognize our daily stresses ...and take even small steps...we must recognize redundancy that causes us stress. It's up to us to control our own emotions. We admit that we love what we do, were good at what we do...recognize the good, and ...be proud of it!  We had a sold-out class and I know that when we invite Sharon back, that class will also be full to capacity. Personally I enjoyed and learned so very much, as I know my staff did.  A. Glickman, Natick, MA Public Safety

Ask us about our public safety train the trainer classes. We can create training for you.

Please contact Sharon Downing at (602) 763-6560 to schedule training.  If you don't see what you are looking for, please let us know.  We can apply for training confirmation or accreditation to teach your employees what you need them to know. 

We want to ensure you and your staff receive every training credit you deserve.   Our law enforcement and dispatcher training is accredited and/or certified in the states of Arizona, Nevada, New Mexico, Massachusetts, Idaho and Texas.  We are in the process of expanding our training area.